Frequently Asked Questions

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How do I Trim the Wick?

Cut the wick to 1/4 inch before every burn to reduce soot, flickering, and prevent "mushrooming" carbon build up.
How should I light my Warm Your Heart Candle?

Let the candle burn for 2-4 hours, or about 1 hour per inch of diameter, until the top layer of wax melts completely to the edges. This creates a memory pool and stops the candle from tunneling.
How long should I burn my Warm Your Heart Candle for?

Limit each burn session to 3-4 hours max to prevent the container from overheating and causing the wick to lean to one side.
How do I extinguish my Warm Your Heart Candle?

Avoid blowing out candles to minimize smoke and hot wax splatter. Use a candle snuffer or dip the wick into the liquid wax with a dropper and pull the wick back up.
When will I get my order?

Once your order has been received, our team will package up your order and provide a tracking number. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How do I return a Candle?

Once the candle is back in our possession, we may then issue a refund. If the candle is defective, a refund may be issued. If not, a 20% restock fee will be charged.

WARNING:

BURN WITHIN SIGHT. KEEP AWAY FROM ITEMS THAT ARE FLAMMABLE. KEEP AWAY FROM CHILDREN & PETS.

NEVER BURN ON OR NEAR ANYTHING THAT IS FLAMMABLE. TRIM WICK TO 1/4" EACH TIME YOU LIGHT, BURN IN A VENTILATED AREA, BUT KEEP AWAY FROM DRAFTS OF WIND. BURN CANDLE ON HEAT RESISTANT SURFACE OR IN SUITABLE HOLDER. DO NOT MOVE WHILE LIT OR UNTIL WAX HARDENS. DISCONTINUE USE WHEN 1/2" OR 1/4" WAX REMAINS IN BOTTOM. BURN ATLEAST ONE HOUR PER INCH OF CANDLE DIAMETER EACH TIME THE CANDLE IS LIT TO ENSURE THE BEST BURNING EFFICIENCY. DO NOT BURN LONGER THAN 4 HOURS AT A TIME.